Careers

Job Description

Maintain and manage the installation of Acoustiguide’s Opus Click audio tour hardware fleet on Alcatraz Island.

Reports to: Acoustiguide’s Senior Technical Engineer

Duties include:

Equipment Maintenance:

• Complete minor repairs to the on-site Opus equipment (training provided) • Examine players designated by Alcatraz Visitor Services staff as broken to assess equipment for minor repairs that can be performed on-site or prepare equipment for shipping to off-site technicians for more extensive repair.
• Coordinate shipments with Operations manager to and from Acoustiguide’s NJ based technical warehouse for repairs
• Clean charging racks monthly – vacuum dust, check fans, etc. to optimize functionality

Equipment Management:

• Work with the Alcatraz staff to maintain neat and organized charging and distribution areas
• Keep accurate records for equipment, supplies and materials including repair logs

Testing:

• Testing, evaluating, and prioritizing repairs to any equipment that the Alcatraz staff reports as nonfunctiona

Reporting:

• Maintain frequent communication with Acoustiguide team as well as the onsite Alcatraz team
• Prepare and deliver weekly reporting on repair logs and inventory counts to designated recipients
• Keep Alcatraz informed of any unexpected delays in off-site repair

Operations Support:

• Provide Alcatraz staff with on-going, as needed, training on the Acoustiguide equipment
• Work with Alcatraz and Acoustiguide contacts in improving equipment maintenance, distribution, and collection methods
• Serve as the Acoustiguide onsite liaison for all related concerns, responding if appropriate or promptly relaying information to the designated Acoustiguide staff member.

Other Acoustiguide Position Responsibilities:

• Travel may be required occasionally to other local and/or national sites and/or the NJ warehouse
• Other Duties as required

Experience Required:

• 2+ years of relevant work experience
• English proficiency is necessary for daily communication with Alcatraz and Acoustiguide staff in both verbal and written forms
• Strong communications skills and attention to detail is required
• Self-starter – the ability to productively work well alone is critical
• Experience handling technology is preferred, but strong comfort of working with and explaining technology is required
• Electronic repair or computer support is not necessary but is helpful • Customer support and/or retail experience is required
• Must be able to pass background check
• Valid Driver’s License

Position Details:

• Three to four weekdays, 24 – 32 hours/ week
• Hourly rate $24 – $26
• Sick days

Acoustiguide is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To apply submit cover letter and resume to recruiting@acoustiguide.com